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New Member

Call flow detect fax tone

Dear All,

We want to make a call flow which detect fax tone will drop the call. because it can help the agent to reduce more fax interrupt in Hotline.

Lawrence Ng

2 REPLIES
New Member

Re: Call flow detect fax tone

hi,

try to detect humans instead of fax machine.

For example:

use a get digit string : "Welcome to the hotline, please press any key to continue"

On the successful branch you have detected real caller !

Hope this helps !

New Member

Re: Call flow detect fax tone

Dear,

thx you reply, I am recommended to take this action. However, user feel not better to add one key to press during the call waiting.

Thx

Lawrence ng

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