Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Call forward on route point

I have IPCC express 4.04, I have 10 agents so 20 CTI ports. I have 1 queue and max calls in queue is 20. I set the sessions on JTAPI trigger to 20 and on the application. If 2o people are in the queue I do not want to 21st caller to get a busy signal - what are the options to stop this?

Thanks

1 REPLY
Blue

Re: Call forward on route point

There are no options, the 21st caller will receive a busy.

please rate helpful posts.

adignan - berbee

205
Views
5
Helpful
1
Replies