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New Member

Call forwarding for IPPA Agent

Hi,

As one site the receptionist is using IPPA to get the calls.During lunch time she instead of logging out or being not ready, wants to forward calls to her colleague or her mobile number, but putting call forward on her phone(which is IPPA for IPCCX) doesn't work.

How to get the call forewarding work for IPPA?

This is similar to the case, if instead of getting her calls on her IP Phone, she wants the calls to be forwarded to her hand phone.

Thanks

2 REPLIES
Anonymous
N/A

Re: Call forwarding for IPPA Agent

The following configurations are not supported for IP Phone agents:

Two lines on an agents phone that have the same extension but exist in different partitions

An ICD extension assigned to multiple devices.

Call forwarding on an ICD line is not supported

Call waiting enabled on an ICD line.

In the Call Forward and Call Pickup Settings section, verify that you do not forward any Unified CM device to the Unified CCX extension of an agent.

In the Call Forward and Call Pickup Settings section, verify that you do not configure the Unified CCX extension of an agent to forward to a Cisco CRS route point.

New Member

Re: Call forwarding for IPPA Agent

Hi Any update on this.

regards

gem

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