I need call forwarding Script in UCCX environment, bellow i mention my requirement,
please guide how to do this. Management number (8000) dial the IVR then press 1 to enable call forward then enter the number to forward. when other callers are dialing IVR number, if the call forward is enable calls should be forward to entered number by Management. also management should be able to deactivate call forwarding by pressing 0. I have developed a script for this, i noticed that all the variables are getting reset after one caller terminate from the IVR, this means when manager set the call forwarding state to 1, it stores in fwd_state variable but its getting reset after manager (8000) exit from the script, why is this? I need to store the values in variable permanently for all callers please guide to do this. I have attached the script which i made.
Variables are unique to the session and each triggering contact (i.e. caller) generates a new session. You'll need to store the current state to an XML file in the Doc Repo, a SQL database, or an external HTTP interface (e.g. REST or SOAP API). The script will need to query this external source each time it is executed to find out the current state. Note that even if you create a session with a known identifier (this allows you to query it for each new execution of the script), the session is cleared from memory after 30 minutes of inactivity. As such, storing the current state within the MIVR engine is not reliable enough to be practical.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.