We are currently running Cisco Call Manager with a TAPI with Interactive Intelligence CIC Call Center/Voicemail product. Our issues involve the integration and inter-operability between to two products. One of the common problems involved the way the Call Manager and I3 server handle 3-way conferencing. Each represent call state and other functions a little differently. The communication between them through the TAPI interface gets sent out of sequence or lost. A process usually gets confused and it hangs a service in the I3 server and we drop calls for a couple minutes.
How often does conferencing hang the system? I tried it a few times, setting up the conference both from the IC Client, and by using the phone after a call comes through the workgroup. It worked every time, but I was too busy to keep hammering away at it.
I did run into an interesting issue with one user. If the user places a call to an IP phone that forwards to Unity it hangs, and the user cannot place any more outbound calls from the IC client. The phone continues to work OK. This problem has only occurred with one user, and is repeatable. Hopefully deleting the user, and adding them back will fix it.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...