Our Agents ACD line appears on the 2nd button on the phone device and the Agents Primary Line on the 1st button. When the agent uses their Primary Line, call monitoring will pick up their conversation. Is there a way to disable the monitoring of the Primary Line? We only want to monitor the ACD line.
There is not with the built-in CSD recording. Alternatively you could use QM or third-party recording product which relies on the CUCM BiB recording functionality. In that scenario you can apply a monitoring CSS to the supervisor's phone which does not give them access to the agent's non-ACD line.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...