Call Monitoring/Recording with CAD Browser Edition (BE)
Using CAD-BE in an IPCC Enterprise 7.1, single site implementation. I have my primary and backup CAD servers running on my 2 PG's. Is the idea here to setup rSpan on all switches that have my agent phones and point the traffic to the IP addresses of my CAD servers? Thanks for any insight.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...