I'm assuming that you don't have subskills defined, this would potentially pose a problem and it isn't recommended.
You need to verify you have two labels defined for the agent with routing clients configured for the CCM and the IVR. The Network VRU script used you queue musice configured in ICM should have Interruptible checked. This allows ICM to interrupt the IVR to route the call to the agent.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...