I have found an issue were an agent that answers a call then places the caller on hold and then hangs up while the call is on hold the call does not hang up on the callers side they just continue to hear the hold music/messages; I have only be able to replicate this when using the CTIOS Toolkit desktop (not modified); this does not occur when the agent manipulates the call via the phone. Has anyone experienced this issue?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...