Acording to TAC... Extension mobility is not supported. A Call Center extension is not permitted to be on two different devices at the same time. It was causing phantom calls stuck in queue, due to the device not being controled.
I'm concerned about reports, if an agent transfers the call to a non-agent phone, does the call leave IPCC control?
"The only solution for your agents to maintain one login ID is to use EM both at the desk and the lab for the ICD extension. As a result, the pool of phones where these agents can login needs to be associated with RMJTAPI. This configuration will also support remote agents where they have an IP phone at home. If they can login via EM, then ICD should work with these remote agents."
It's not that it can't be used, it's that it can't be used in conjunction with another phone set up the same way. (Which is how we had it.)
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...