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New Member

Call Record Viewer (Supervisor desktop)

 

 

I have UCCX  9.0.1.10000-100 .Unable to see recorded file in Call record Viewer. I faced with this issue 5 days ago. When I  open Record Viewer the system told  "No recorded files found for that day".I chek every day in this windows, but the same problem displayed  -"No recorded files found for that day"

I am using the script to download RAW file to my File server and then convert it to WAV format.There is no issue with this.The file normal download and convert.

Is any idea to resolve this problem?

1 REPLY
New Member

The problem still exist.

The problem still exist.

 

VERSION INFO: Environment: Platform <Windows XP Service Pack 3>.
VERSION INFO: Environment: Working Dir: <C:\Program Files (x86)\Cisco\Desktop\bin>.
VERSION INFO: Environment: User Dir: <C:\Users\Admin>.
VERSION INFO: Environment: Hostname <Rasul-PC>.
VERSION INFO: Environment: Timezone <Azerbaijan Standard Time>, DST Zone <Azerbaijan Daylight Time>.
VERSION INFO: Environment: Current time <2014-09-22 10:07:10.457>.
VERSION INFO: Debug threshold <INFO>.
VERSION INFO: Max file size <3145728>.
VERSION INFO: Max file count <1>.
VERSION INFO: Module: SupervisorLogViewer.exe: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: ntdll.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNEL32.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: KERNELBASE.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: apphelp.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: AcLayers.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16420> Pri Build <> Special Build <>.
VERSION INFO: Module: msvcrt.dll: Product <Microsoft® Windows® Operating System> Version <7.0.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: USER32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: GDI32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.17053> Pri Build <> Special Build <>.
VERSION INFO: Module: SHELL32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16496> Pri Build <> Special Build <>.
VERSION INFO: Module: SHLWAPI.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: OLEAUT32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: MPR.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: SETUPAPI.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: sfc.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: WINSPOOL.DRV: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: RPCRT4.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: combase.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: CFGMGR32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: DEVOBJ.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: SspiCli.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16864> Pri Build <> Special Build <>.
VERSION INFO: Module: sfc_os.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: CRYPTBASE.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: sechost.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: bcryptPrimitives.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: SortServer2003Compat.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: IMM32.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: MSCTF.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: FCRasClient.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: SplkStd.dll: Product <> Version <3.0.0.20> Pri Build <> Special Build <>.
VERSION INFO: Module: PlaybackClient.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: LDAPClientDLL.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: CADLRM.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: MFC80U.DLL: Product <Microsoft® Visual Studio® 2005> Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCR80.dll: Product <Microsoft® Visual Studio® 2005> Version <8.00.50727.6910> Pri Build <> Special Build <>.
VERSION INFO: Module: ADVAPI32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: ole32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVCP80.dll: Product <Microsoft® Visual Studio® 2005> Version <8.00.50727.6910> Pri Build <> Special Build <>.
VERSION INFO: Module: VERSION.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: omniDynamic410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omniORB410_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: omnithread33_vc8_rt.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: RecordingClient.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: FCVoIPMonClientRec.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: WS2_32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkMisc.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: snmpapi.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: MobileAgentMonitor.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkSecurity.dll: Product <> Version <3.0.0.28> Pri Build <> Special Build <>.
VERSION INFO: Module: SplkSocket.dll: Product <> Version <2.0.0.32> Pri Build <> Special Build <>.
VERSION INFO: Module: pthreadVC2.dll: Product <> Version <2, 8, 0, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: xerces-c_2_7.dll: Product <Xerces-C Version 2.7.0> Version <2, 7, 0> Pri Build <> Special Build <>.
VERSION INFO: Module: PSAPI.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: zlib1.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: OpenH323Wrapper.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <> Special Build <>.
VERSION INFO: Module: WSOCK32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: LIBEAY32.dll: Product <The OpenSSL Toolkit> Version <0.9.8w> Pri Build <> Special Build <>.
VERSION INFO: Module: SSLEAY32.dll: Product <The OpenSSL Toolkit> Version <0.9.8w> Pri Build <> Special Build <>.
VERSION INFO: Module: libsasl.dll: Product <Carnegie Mellon University SASL> Version <2.1.22-0> Pri Build <> Special Build <>.
VERSION INFO: Module: LRMClient2.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: NSI.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: ptlib.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMM.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: comdlg32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: ODBC32.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: DNSAPI.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: AVICAP32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: WINMMBASE.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: COMCTL32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: MSVFW32.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: SHCORE.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: ICMP.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: iphlpapi.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: WINNSI.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: RASAPI32.DLL: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: rasman.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: MFC80ENU.DLL: Product <Microsoft® Visual Studio® 2005> Version <8.00.50727.4053> Pri Build <> Special Build <>.
VERSION INFO: Module: SupervisorLogViewerResDLL.dll: Product <> Version <> Pri Build <> Special Build <>.
VERSION INFO: Module: CadSplkStd.dll: Product <Cisco Unified Contact Center Express 9.0> Version <9.0.1.31> Pri Build <9.0(1)> Special Build <>.
VERSION INFO: Module: napinsp.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: pnrpnsp.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: NLAapi.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16518> Pri Build <> Special Build <>.
VERSION INFO: Module: mswsock.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
VERSION INFO: Module: winrnr.dll: Product <Microsoft® Windows® Operating System> Version <6.2.9200.16384> Pri Build <> Special Build <>.
2014-09-22 10:07:10:473 INFO LC0007 Invalid Value.
2014-09-22 10:07:10:473 INFO LC0007 Invalid Value.
2014-09-22 10:07:10:473 INFO LC0007 Invalid Value.
2014-09-22 10:07:10:474 INFO LC0007 Invalid Value.
2014-09-22 10:07:10:477 INFO STD0000 Starting preference change event dispatch thread.
2014-09-22 10:07:11:519 INFO LC0000 Connected to Calabrio LDAP server on <192.168.60.12>.
2014-09-22 10:07:11:519 INFO STD0004 Client <Calabrio LDAP> connected to service at <192.168.60.12>.
2014-09-22 10:07:28:946 WARN STD3000 Get registry key <To Client Port> under path <SOFTWARE\Calabrio\CAD\Recording & Playback Client\setup>. Object not found: <2:The system cannot find the file specified.>.
2014-09-22 10:07:28:946 WARN STD3000 Get registry key <From Client Port> under path <SOFTWARE\Calabrio\CAD\Recording & Playback Client\setup>. Object not found: <2:The system cannot find the file specified.>.
2014-09-22 10:07:28:947 WARN STD3000 Get registry key <VPN Port> under path <SOFTWARE\Calabrio\CAD\Recording & Playback Client\setup>. Object not found: <2:The system cannot find the file specified.>.
2014-09-22 10:07:28:947 WARN STD3000 Get registry key <Jitter Buffer> under path <SOFTWARE\Calabrio\CAD\Recording & Playback Client\setup>. Object not found: <2:The system cannot find the file specified.>.
2014-09-22 10:07:28:947 WARN STD3000 Get registry key <Sound Buffers> under path <SOFTWARE\Calabrio\CAD\Recording & Playback Client\setup>. Object not found: <2:The system cannot find the file specified.>.
2014-09-22 10:07:28:948 WARN STD3000 Get registry key <Null Client Port> under path <SOFTWARE\Calabrio\CAD\Recording & Playback Client\setup>. Object not found: <2:The system cannot find the file specified.>.
2014-09-22 10:07:29:018 INFO VOIP4020 Created the LDAP recovery thread.
2014-09-22 10:07:29:952 INFO LRMS0004 LRMClient is connected to the service at <192.168.60.12>.
2014-09-22 10:07:34:593 WARN DESK2040 Error retrieving recording entries from RASCAL. Error <SQL no data found>

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