Yes, IPCC 4.0 can record and agent conversation that is using 7911 but you might not be able to do CAD Monitoring and Recording but you might have to enable Spanning to make it work because here is the snippet from the CRS 4.0 SRND"
For any deployment in which an agent desktop is the IP Phone Agent or any deployment in which the
desktop is a Cisco Agent Desktop or Cisco Supervisor Desktop and the associated phone is not a Cisco
IP Phone 7940, 7941, 7960, 7961, or 7970, SPAN port monitoring and recording is the required
However I tend to remember the CAD method working but that install was a while back and I cant remember for sure. One way or the other it should work.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...