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New Member

Call Recording (CIPC)

Is there anyone out there using CIPC in the call center environment with recording enable with . If so please send a screen shot of the device configuration and also how it is setup in WFM. Please review the attachment.

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1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Call Recording (CIPC)

Hi Saeed,

In the phone configuration page  built in bridge should be on, Privacy should be off and

Advertise G.722 Codec should be disabled.

Thanks

2 REPLIES
New Member

Call Recording (CIPC)

Hi Saeed,

In the phone configuration page  built in bridge should be on, Privacy should be off and

Advertise G.722 Codec should be disabled.

Thanks

New Member

Call Recording (CIPC)

Thanks. It worked.

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