Call Recording (CIPC)

[Saeed Syed]

Is there anyone out there using CIPC in the call center environment with recording enable with . If so please send a screen shot of the device configuration and also how it is setup in WFM. Please review the attachment.

      

[anaguib_Malomatia · Accepted solution]

Hi Saeed,

In the phone configuration page  built in bridge should be on, Privacy should be off and

Advertise G.722 Codec should be disabled.

Thanks

[Saeed Syed]

Thanks. It worked.