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New Member

Call recording in CCX 8

Using the CAD macros, I automatically start recording when a call is answered by CAD and stop recording when the call ends.  While I can look at these calls via the CSD, I want to use the function of downloading the files from the server for long term storage.  While I read on another post, I will need sftp to get these files and will need to use RAW2WAV to join them - where do the files reside?  Any ideas as to how I configure the sftp service to get them?

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Accepted Solutions

Re: Call recording in CCX 8

did you use psftp?

if so, just run it from the command line like this:

c:\>psftp -pw uccxrecording@

psftp>dir

and what does that show?  if you have HA, run it on the second node too.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
5 REPLIES

Re: Call recording in CCX 8

Page 107

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/installation/guide/cad80ccxig-cm.pdf

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
New Member

Re: Call recording in CCX 8

a little confused....

The script runs as per the document but it does not find any recordings despite the recordings showing up in the csd tool.  any thoughts

Re: Call recording in CCX 8

did you use psftp?

if so, just run it from the command line like this:

c:\>psftp -pw uccxrecording@

psftp>dir

and what does that show?  if you have HA, run it on the second node too.

Anthony Holloway Please use the star ratings to help drive great content to the top of searches.
New Member

Re: Call recording in CCX 8

I tired the entry in the manual and that did not work.  I will try your version and s

ee what happens.

Thanks again.

New Member

Re: Call recording in CCX 8

That showed the recordings.  The Mget statement worked when I did *.*.

Thanks

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