Greetings, does anyone know tell me if it is possible to change the time at which the recorded call will remain on the server ? For example, I have the default setting to record and save the calls only for 7 days, and I would increase to 30 days. its possible ?
Thx for the quickly response Jonathan, in Supervisor User Guide I found more information.
Unless recordings are tagged for an extended lifetime, they are automatically deleted after seven days. If a recording is tagged for the 30-day extended lifetime, it will not be deleted until that 30-day period expires. If you delete it manually before the 30-day period expires, it is deleted during the next folder cleanup—cleanups run daily at midnight.
To tag a recording for extended archiving: 1.Select the recording you want to archive for 30 days. 2.Click the Set Extended Lifetime button, or choose File > Set Extended Lifetime from the menu bar. The recording is tagged to be archived for 30 days from the date of recording.
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