You "can" but you have to be careful on sizing. How many agents does your system have and what server type do you have? Attached is how to setup a workflow to record all calls. To save them longer than 30 days, you will have to copy the files to another server or directory on another server.
Its not as elegant of a solution as the 3rd party options David referred to, but an option none the less.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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