We have implemented a script to conduct automated call recordings for all agents, and have found that some of the recordings for various agents are corrupted and are only 2Kb in size. We use rspan for call recording to eht UCCX server (not endpoint recording) Is there a limitation to the number of calls the server can simultaneously record? If not, any thoughts on what would cause random recordings to be corrupted?
The limit for maximum concurrent recordings is 32. An ICD Call Statistics, Recording, and Monitoring Server checks the maximum
number of concurrent recordings. If it reaches the limit of 32, it will not allow any more recordings to be made. If you need to record more than 32 sessions, you can split this recording session into 2 different servers which give you a total of 64 sessions.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.