You can record all calls by placing the agents in a workflow that triggers recording when the call is answered, the stop recording when the call is dropped. You must have Premium or Enhanced in order to configure workflows from within the Desktop Administrator.
Desktop Admin workflow checks what the value of your âcaller IDâ is, and does a "start recording" utility action if a certain condition is met. If by "caller ID" means ANI, this should come across by default. If your "caller ID" is some custom value that gets set in a script, you may have to pass it over as an enterprise variable.
The two call records are associated with one another via a common call ID assigned by the Unified ICM.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...