We have a customer with a new CM 4.2 implementation on a 7825. They have a few people who need the capability to record calls. We thought the perfect solution would be to use the 5 IPCCX licenses bundled with CM, and do a co-resident install. To our disappointment, a partner we work with on Call Center stuff, said that call recording cannot be done on a co-resident install. Can anyone share any experience with this setup? My search for documentation turned up nothing, so I would like to at least get a second opinion. Thank you.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...