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New Member

Call Recording w/ IPCCX Co-resident on CCM

We have a customer with a new CM 4.2 implementation on a 7825. They have a few people who need the capability to record calls. We thought the perfect solution would be to use the 5 IPCCX licenses bundled with CM, and do a co-resident install. To our disappointment, a partner we work with on Call Center stuff, said that call recording cannot be done on a co-resident install. Can anyone share any experience with this setup? My search for documentation turned up nothing, so I would like to at least get a second opinion. Thank you.

3 REPLIES
New Member

Re: Call Recording w/ IPCCX Co-resident on CCM

The license that comes with the CCM (bundled) does not allow recording. Another issue you have to take into consideration is the performance of the server and HDD capacity.

Regards

New Member

Re: Call Recording w/ IPCCX Co-resident on CCM

Using IPCCX to record IP phone is not a good idea. IPCCX recording is per agent. so user need to login as agent before conversation can be recorded.

Wei

New Member

Re: Call Recording w/ IPCCX Co-resident on CCM

Thanks for the repsonses on this. It looks like we will probably have to set them up with CallRex or something similar at our expense.

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