Call recording

[vjemin]

I need to configure call recording with IPCC Express Premium 4.0.

Any docs?

Please help

[thomasarun]

Please read the last part of doc

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00804e893c.shtml

[vjemin]

I now for that problem. Monitoring port is second one. That setting is OK.

I have restarted some services (VoIP Monitor service, Sync Service, Recording Service, Recording & Statistics Service, License & Resource Manager Service) and after that I had two recorded calls, but after that two calls same thing again.

Some problem in services!?

[thomasarun]

Try to remove the configuration for recording all calls and do it manually from CSD.Still if not working restart your server .

[vjemin]

I removed the configuration for recording calls and I have tried to manualy record from CSD.

It didn't work.

This is shot from server with error I got.

At this moment, I can't restart my server.

I'll do it tonight.

[vjemin]

After reload some services I have this event in Application Log:

The description for Event ID ( 49424 ) in Source ( Cisco Systems, Inc. CRS ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: CRS\Distributor, Cisco Desktop VoIP Monitor Service.