05-25-2007 12:47 AM - edited 03-14-2019 12:53 AM
Hi
I have setup call redirect to outside number to company which handles call after hour. Scripts work fine during day but after 6pm, when somebody dials, it trys to transfer the call, rings once and then system play message, system error has occured.
Any ideas.
Thanks
Shahdi
05-25-2007 04:50 AM
Make sure that your IPCC CTI ports have a CSS assigned to them which allows them to dial the number you have specified.
Also ensure that you are dialling any required prefix, i.e. 9.
Regards
Aaron
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05-25-2007 05:11 AM
Thanks Aaron, both are in place with right CCS and prefix. Anyother thoughts.
BR,
shahid
05-25-2007 11:12 AM
Is there ToD routing enabled on CallManager that could prevent the calling?
Is re-direct logic in the script the same during business hours and afterhours?
Have you tried running reactive debug on IPCC?
Have you looked into the MIVR logs on IPCC?
Chris
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