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New Member

call redirect fails

Hi

UCCX Ver 7.0

Customer would like calls to redirect after hours.

I have attached the script - call is failing to redirect.

Could somebody please tell me how this can be resolved

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: call redirect fails

Also make sure your CTI Ports (Call Control Group) have a CSS that allows off-net calling.

4 REPLIES
New Member

Re: call redirect fails

Hello,

The script does not seem to be attached.

Are you redirecting to an external number? Maybe you forgot to add a 0 or 9 prefix to dial out?

--bas

VIP Super Bronze

Re: call redirect fails

Also make sure your CTI Ports (Call Control Group) have a CSS that allows off-net calling.

New Member

Re: call redirect fails

Problem was down to CSS. Thanks for you input. I've rated your post.

New Member

Re: call redirect fails

Hi Sidhu. Can i have the script, just to see the call redirect step. thanks

esa

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