I configured a call redirect as a menu option in UCCX5 to go to a mailbox on Unity Connection 1.2(1). A caller presses 1 to break out of a CSQ to go to a voicemail instead of waiting to be answered by a an agent. All works fine when calling from a land line however when calling from a mobile I get a prompt from Unity "I did not recognise that as a valid entry". The unit call viewer doesn't see any difference between the land line and mobile calls. Both calls are confirmed G711. The only difference I can see is on a Q931 debug on the gateway - The call mobile is a speech call and landline is a 3.1k voice call. If I by pass the the UCCX and send calls direct to Unity, both types work fine, the problem is only when the call is re directed through UCCX.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...