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New Member

Call Redirect Step UCCX 5.0.1

Hi,

here is the situation.

We have an application that redirects a call to another application.

The first and the second application have 20 sessions.

After on or two weeks we get the problem, that on the first application the sessions are full, so that the application can't handle more calls.

So here is my question:

If a call is redirected from one application to another, the session of the first application should be closed. Is this so?

regards

alex

1 ACCEPTED SOLUTION

Accepted Solutions
New Member

Re: Call Redirect Step UCCX 5.0.1

Hi,

Yes indeed, once you redirect the call to an extension and execute the step end on the original one, the session should be released.

Plus the number of sessions is configured on the application itself and the number of sessions on application1 is independant from the number of sessions from application2.

Best regards,

Chawki

1 REPLY
New Member

Re: Call Redirect Step UCCX 5.0.1

Hi,

Yes indeed, once you redirect the call to an extension and execute the step end on the original one, the session should be released.

Plus the number of sessions is configured on the application itself and the number of sessions on application1 is independant from the number of sessions from application2.

Best regards,

Chawki

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