I have a script that currently checks for day/time/date and if all pass it plays a Welcome message and drops the caller into the queue. All of that works just fine.
I'm trying to change that script so the after it passes all initial checks it 1st calls the main front desk person. If she answers all is good and the script ends.
If the phones is busy or she doesn't answer I want it to go back to the script..play the welcome message and drop the caller into a queue. This is working just fine if her phone is busy but doesn't work if she doesn't pick up. It just keeps ringing.
Any thoughts on how to get it to go back to the queue if she doesn't answer?
You may accomplish this several ways. One way is to setup Rona in your script another way is to have a setup in Call Manager at the operator extension if not answered after 5 rings go to queue (x12345).
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...