Users occassionally get a busy signal when calling our IPCC queue. I have run the Rejected Call Detail Report which confirms this. The reason given is Trigger Failed.
Looking at the logs I see the error
42974982: May 23 12:01:42.043 EST %MIVR-SS_TEL-7-UNK:Route Connection: [5999/(P1-crstapi_1) GCID=(1,9206)->INVALID]->DISCONNECTED, CTI Port selected: TP[id=5,implId=68009,state=IN_USE]
42974983: May 23 12:01:42.043 EST %MIVR-SS_TEL-3-ROUTE_FAILED:Route failed: All Call ids=JTAPICallContact[id=26755,implId=9206/1,inbound=true,App name=ServiceAnalysts,task=null,session=20000049665,seq num=0,cn=5999,dn=5999,cgn=4066,ani=null,dnis=null,clid=null,atype=DIRECT,lrd=null,ocn=5999,route=TR[num=5999],TP=null,List of Active Connections=[5999/(P1-crstapi_1) GCID=(1,9206)->INVALID]->DISCONNECTED,Extension=68009,Exception=com.cisco.jtapi.InvalidStateExceptionImpl: Did not meet pre-conditions.,Failure reason= call will be rejected,
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...