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Call remains in "conferenced" state after the call is released

We have a scenario where a lengthy recorded message is set up through a ICM call routing script.  If we call the number we assigned to the script using our hard phones the call is disconnected as soon as the recorded message is finished playing.

When we use Cisco Administrator Desktop and the conference feature, the call remains in the "conferenced" state after the call has been released.

My assumption was that our reports would be smarter than CAD and would get it right.  However, reporting agrees with CAD, it thinks the call remained on a conference call for the whole time.

In the script we set some variables for the call, play the message through "RunExtScript" node, set a call type, than use the "ReleaseCall" node to disconnect the call. Any ideas how we can configure the script other than this?



  • Contact Center

Hi,can you tell us more - do


can you tell us more - do you have Translation Routing set up, perhaps?

Also, can you take a look at the Router Log (on the Distributor server).

And please swith the script to Monitoring mode to see where it fails.


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