Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

call reporting

Version: IPCC express 4.04

I have a script where the first step is a simple IVR which diverts calls to the correct number, if no option is selected the call moves to a Select resource step. How can I report on the number of calls that press option 1 or option 2 in the IVR menu as well as total calls? it seems the real time reports only show calls that hit the select Resource Step

1 REPLY
Silver

Re: call reporting

You can mark call as handled (Set Contact Info Step) and set one standard enterprise data field for reporting (Set Enterprise Call Info Step).

--

regards,

PK

172
Views
5
Helpful
1
Replies