We are on version 7, but I think the settings should be relatively the same.
1. Yes it should be retried again. The CallStatus column should go into an R state for retry. Then after it is processed should change to a C.
2. The number of retries is set in Config > Outbound Campaign > General tab. There you can set the Max Attempts in the dial settings window.
3. In the same tab as above is a retries section to configure how many minutes between retries.
If you are monitoring the outbound activity through a SQL query, the column called CallbackDateTime will show you the next scheduled attempt.
We set each of the retries to a different value 1 min apart to figure out which of the retry settings caused our failures. Ours seem to be with the "No Answer Delay" and the "Dialer Abandon Delay" so you may want to start with those two.
Cancelled (result 13) means the call was stopped while it was still dialing or ringing. Dialer Abandoned (result 16) means a customer answered but there was no agent available to take the call, so the dialer abandoned the call.
If you are talking about Dialer Call Result then call result 13 states "Dialer stopped dialing customer due to lack of agents or networkstopped dialing before it was complete" and Call result 16 states that "Call was abandoned by the dialer due to lack of agents".
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