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Call Routing Script based on Internal vs External Caller

My Accouting department services both internal employees and external clients. They would like differnet menus based on who the caller is. i.e. Clients calling on a billing question do not need to be prompted for 'Payroll Issues'. Looking for ideas on on how to use the collected calling number (callerID) and if it is matches our 4 digit extension pattern to route to one menu.. If it is >4 route to the external menu.

Thanks for any Ideas

2 REPLIES

Re: Call Routing Script based on Internal vs External Caller

Express or Enterprise?

david

New Member

Re: Call Routing Script based on Internal vs External Caller

Silly ommission on my part.

Express (Enhanced) 7.01(SR3 Build 11)

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