Call Routing Script based on Internal vs External Caller
My Accouting department services both internal employees and external clients. They would like differnet menus based on who the caller is. i.e. Clients calling on a billing question do not need to be prompted for 'Payroll Issues'. Looking for ideas on on how to use the collected calling number (callerID) and if it is matches our 4 digit extension pattern to route to one menu.. If it is >4 route to the external menu.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...