We are using contact center enterprise 7.2 Here lately the call stats for the agents are way off, they are off by at least 50 calls of the calls that have been taken. Has anyone seen this or have any idea what is causing this. thanks
because you subtract the total number of calls the agents have taken by the number of calls the skill group says it has taken. We found the issue though, for some reason IPCC 7.2 is not counting the outbound dialer calls like it did in the last version. Don't know if this is a change or if that can be turned on somewhere.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4