Have an issue in a UK Contact Center, recently upgraded from 7.x to 9.x.
Calls are still in queue with multiple agents ready. Both Finesse and CUIC confirm, and I was able to validate this earlier, as a particular agent was attempting to transfer a call into another queue, and was placed into queue with 3 agents skilled appropriately and ready.
GW - IOS 15.2(3)T3
This only happens sporadically, and does not queue subsequent calls behind the stuck call, i.e. if I call into the same queue, I'm routed to an agent immediately.
I've tried removing / re-adding skills, dis-associating and re-associating the phones with pguser, etc.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...