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New Member

[?] Call.TimeInQueue value in Routing Script

Our customer want that:

When an agent receive a call, they have to know "TimeInQueue" information of that call.

I found "Call.TimeInQueue" item in ICM Routing script. But I don't know where I locate node (Set CallVariable with Call.TimeInQueue) front or rare or "Run External Script for IVR Scenario Waiting Message and Queuing.

1 REPLY
New Member

Re: [?] Call.TimeInQueue value in Routing Script

Here is an example script. I hope this helps.

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