We're looking at a UCM6/UCCX7 deployment, and I had a question about a new feature.
Are there any features in UCCX7 to allow for customized call documentation/tracking. We don't use a full blown customer service or call tracking product -- in fact we don't have anything. But if we deploy UCCX, I know there is historical reporting and UCM has call detail records.
My question is, is there a capability for an agent to record customized notes(such as reason for call, resolution, etc). And then an agent could do a search and pull up a callers previous calls, and view the notes?
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...