Re: Call transfer destination based on external document variabl
Assuming you are using UCCX or IPIVR and not UCCE or CVP: You can use the HTTP steps if you are on Premium licensing to retrieve an XML document from another server. That server can provide any interface you want as long as it saves it into a properly formatted XML document for CCX to retrieve.
You could use an XML file in the document repository if you are on Standard or Enhanced but this requires you to give the contact center personnel admin role on CCX Administration and they must upload the XML file directly.
The script can use xPath to parse the XML file and get the data it needs into a variable it can act upon.
Oh, if you have Premium licensing you could do an ODBC connection to a supported SQL database to get this information as well.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...