The number of tasks of this call type answered or abandoned or lasting longer than the SL threshold since midnight.
The number of calls of this call type that had service level events since midnight.
Calls are counted for service level purposes as soon as it is determinedhow the call contributes to the service level calculation. This determination is made when either the service level timer passes, the call is answered, or the caller abandons - whichever occurs first.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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