Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CallBack issue with Outbound in UCCX 7.0

Hi Team,

We have UCCX 7.0Sr5 with CCM 6.1(3). We are using outbound dialer feature in our call center. I am facing two problem in my setup.

Schedule of call back in not working. Outbound dialer place call immediately.

One way recording is happing for all call. Only agent voice is recorded.

Kindly let me know how I can fix these issue. What can be issue.

266
Views
0
Helpful
0
Replies