You will need to create a new Contact variable and use that in the Place Call step. Ensure you have real Call Control Group and Cisco Media Termination values listed. Also be sure that the CSS of the CTI Ports can reach the dialed number. You may want to put some checks in your script to avoid toll-fraud such as providing an off-net number.
Once you have the call up to the sales person on the new contact variable you can use a Call Consult Transfer step. Assign the same new contact variable to it and transfer the call. The sales person will be placed on hold while the transfer is attempted.
You have reached the Cisco Logistics Support Center.. To Check Status of
your RMA, visit Product Returns & Replacements (RMA). Need help? Contact
us by Phone or Email. North Americas Phone: 1800 553 2447 Option 4
Email: email@example.com Europe Phone: +3...
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...