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New Member

Called ID in Contact Center

Hi for all:

I have a Contact Center Express 5.0 integrated with a CM 5.1.

I have a translation pattern that transform a DDI (912702863) to CTI Trigger port in CCX (5997).

In contact center i have an script with "Get Call Contact Info" to get Called ID.

The called ID that receive the CCX is the 5997 while the spected is the DDI.

How can I do to make the DDI come to the CCX without translation pattern??

Thanks in advance.

2 REPLIES

Re: Called ID in Contact Center

Try to grab the Original Called Number

or

Don't use a translation. Make the CTI-Route point use your DID.

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New Member

Re: Called ID in Contact Center

How can i make to use the DDI as CTI route point.

Thanks!

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