The caller ID on the phone is the CTI number, not the actual number of the caller. We have integrated the Salesforce connector and it works, but it tries to route off the 4 digit CTI number, not the 10 digit ANI of the caller ID. I also see the 4 digit ANI on the phone until I answer. After I answer, it shows the 10 digit ANI, but it is too late. When I call from my cell, it comes up as the caller ID and brings my account up immediately. How can i set it so that when their phone is ringing from the queue, it shows the 10 digit ANI and not the 4 digit CTI number? Thanks in advance.
Anybody? Here is why I need the caller ID coming in to be the caller ID of the caller. I have the Salesforce connector installed and it searches based on the 4 digit CTI number, not the 10 digit caller ID. Any help would be appreciated. Thanks.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...