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New Member

caller id

Is there a way to show the caller ID of people in que within CAD?

  • Contact Center
2 REPLIES
New Member

caller id

Show the caller ID where?

caller id

It is possible with the outbound calls, there is a field parameter called "BACustomerNumber" available in the

Outbound Dialer enterprise data layout (OODefault).

Please refer the CDA guide (page 144) for more info on this,

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/user/guide/cda85ccxug-cm.pdf

Need to try this with the defalut layout and check the behaviour for the inbound calls, am not sure if this works, but please give a try if it doesn't work roll out the changes.

Hope this helps.

Anand

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