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New Member

Caller Information Display on Agent Phone

Does anyone know if I can control (configure) what gets displayed on an agent's phone when a Call gets offered to them. Right now it displays the CTI port, but I would like to display the Calling Party and/or the redirected party number.

2 REPLIES
Silver

Re: Caller Information Display on Agent Phone

The CTI port information is displayed until the agent answers the call. However, the original calling number (ANI) and dialled number (DNIS) are displayed in the Enterprise Data window when the call is presented to the agent; this may be a workaround.

New Member

Re: Caller Information Display on Agent Phone

hi,

you can change the alerting and display name for every CTI port, with (IPCC call) or something like that, but this will be static name of course, the ANI will be displayed only in the CAD

thanks

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