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Caller name diaplay in CTIOS Agent Desktop

Hi

User will make a call from CUCM extension to the contact center agent. I want to pull the name (of the caller) from CUCM/CTIOS server/JTAPI and send it to CTIOS Agent Desktop (Variable 1 to Variable 10). Can any one  help me for this configuration?

Thanks & regards

Velan Krishnan

velkrish@cisco.com

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