Background: We have an internal help desk queue where all customers are on internal Cisco IP phones. IPCC Express Enhanced 5.0.
Problem: Is there a way that the customers caller name information can be passed to CAD? The extension is passed by default, but wondering if the name information can be captured without having to query a database or XML file.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...