Caller number doesn't displayed in IPCC agent desktop
Good morning expert,
I am seeking you help for the following problem; currently we are deploying IPCC V#5 and integrated it with call version V#6
The problem is when we get any call from outside our company âthe agent is logged into IPCC agent desktopâ he cannot see the calling number âhe is getting unkownâ, although, all the analog lines which are part of 800 number are enrolled in âcaller line identification service â.
and also when we check incoming call in the real time monitoring we see it like unknown
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
You have reached the Cisco Logistics Support Center.. To Check Status of your RMA, visit Product Returns & Replacements (RMA).
Need help? Contact us by Phone or Email.
Phone: 1800 553 2447 Option 4