Hi All,
We are running UCCX - System version: 8.5.1.11002-22, CUCM - System version: 8.0.3.20000-2
Over the period of time we have told that callers in the queue are hearing incorrect position.
Say a caller called in and hears his Position # 5, after sometime it goes to #7, #9, #55 etc. but the actual call in the queue is maybe less than 10.
Is there a reason why this incorrect Call position is playing, did someone encounter similar issue?
I have attached the script and variables screen shot, kindly refer and help me with you findings.
Thanks in advance…
Regards,
Rakesh M