I would like to forward a call through our IVR script to a number outside of our company BUT remain in queue on our script if that number is busy. How can this be done without upgrading our system to IPCC v 4.x? "Call Re-direct" marks the forward as successful even if the line is busy.
There could be a codec mismatch between the endpoint and the Cisco Customer Response Applications (CRA) server. The CRA server supports either the G.729 or the G.711 protocol, but not both simultaneously. To support these protocols, a transcoder is required. To solve this problem, change the codec for the endpoint to a G.711 codec, if possible. Otherwise, you can also deploy an external transcoder.
How would the codec affect the busy check? I should also mention that we are using POTS lines for dialing outside... Also, the endpoint would be the telco as they would be providing the fast busy signal if the lines were busy wouldn't they?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...