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Calling Extenal web link at ICM Script

Hi folks,

Can I call any external web links in ICM Script?

Like I have an SMS server and I want to send SMS to the user when he's pressing desired CED, I need to call an URL of the SMS Server. Can I do that?

6 REPLIES

Re: Calling Extenal web link at ICM Script

I don't think so. You should do this through some peripheral, probably an IVR. IP IVR or CVP can do what you're looking to do.

david

Green

Re: Calling Extenal web link at ICM Script

Application Gateway is the other possibility (mentioned for completeness).

Regards,

Geoff

Re: Calling Extenal web link at ICM Script

Very true, however I would see the app gateway route being far more complicated than going the route of CVP or IP IVR. IMHO.

dam

Re: Calling Extenal web link at ICM Script

Thing is, with app gateway i can trigger the database with the stored procedures, but how can i call an URL of SMS server?

I can make the scenario more clear, if i hit the URL 'http://SMSserver:port/body=xx;subno=yy;sub=zz;etc,etc' from IE or any browser, the SMS is sent to the recipient. Can I do the same with app gateway?

Or, how can do it with CVP? any link to help?

New Member

Re: Calling Extenal web link at ICM Script

Using CVP, you may have to write a Java class that does this HTTP operation. You may also make this a custom Action element that you can reuse in applications.

You may visit the CVP developer forum for additional help on developing custom CVP elements.

http://developer.cisco.com/web/cvp/

regards,

Kamesh

Green

Re: Calling Extenal web link at ICM Script

>Very true, however I would see the app gateway route being far more complicated than going the route of CVP or IP IVR. IMHO.

No doubt about it. But if I was running close to a million calls a day, I think I would not want to be going through CVP or IP IVR for this.

Regards,

Geoff

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