how do you ensure that you aren't queuing calls for a csq that has no one available.
If everyone is not ready, then the call should never get queued and then go to whatever your backup plan is...such as a backup hunt group or operator.
The problem is, if all the agents except one is gone and not ready, and that one agent is on an outbound call...the queue shows EVERYONE as not ready. This is true even if they made the call with the CAD dialpad or address book.
We have a lot of small call centers spread throughout the company, so this could be a reality for us :(
Just really hate queuing a call when no one is available to answer the call, and hate going to a backup plan just because that person made an outbound call.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.